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한국관광공사

Operations & duties of the Tourist Complaint Center

Home > The Tourist Complaint Center > Operations & duties of the Tourist Complaint Center

What can I report?

Report any illegal, wrongful, or unkind acts, among other things that a tourist in Korea witnessed or experienced in using any facilities or means for tour.
※ Legal basis for operation : Rules about operating the Tourist Complaint Center (The Ministry of Culture, Sports and Tourism's Instruction no. 274)

Tourist complaints we handle:
  • - Tourist-to-business disputes; any illegal or wrongful acts you witnessed or experienced at businesses in the tourism industry, facilities and transportation means used by tourists.
  • - Unkind behaviors and other wrongful acts of employees in tourism-related businesses.
  • - Unfortunate discrimination due to nationality, race, or other circumstances
  • - Questions about tourism-related acts and subordinate statute, notification and established rules.
  • - Comments, compliments or words of appreciation for the development of tourist administration.
Complaints will not be handled if: (The following cases may not be accepted.)
  • - The complainant's name is missing or details of complaint are unclear or false.
  • - The complaint is to simply slander or defame a certain person.
  • - Any issues that were confirmed by the rule of the court or are currently pending.
  • - Any issues that are already handled by an investigation or audit agency.
  • - Any issues against/about which an objection has been filed in court, a request has been made for examination, a request for trial has been made, or an application has been submitted in protest against a law.
  • - Individual-to-individual disputes, business-to-business disputes, complaints about a company based in a foreign country, or complaints that are not related to tourism activities.
Related service

- 1330 TRAVEL HELPLINEmore info

1330 TRAVEL HELPLINE, is a one-stop helpline available as a public service for local and international travelers. For any inquiries or complaints relating to Korean tourism, either beforehand or during your stay in Korea, you can seek assistance here as well.

In Korea : 1330 / From overseas : +82-2-1330   ➊Korean ➋English ➌Japanese ➍Chinese ➎Russian ➏Vietnamese ➐Thai ➑Bahasa Malay/Bahasa Indonesia

Reporting a tourist complaint

How to submit a tourist complaint
Website, phone, email, post cards, fax
  • Tel1330(in Korea), +82-2-1330(from overseas)
  • E-mailtourcom@knto.or.kr
  • Fax(033)738-3734
  • Homepagewww.touristcomplaint.or.kr

Procedures

report_step banner(pc) Submit your complaint Register and verify your email address. Submit details of your complaint.> Complaint submitted Submission received and being reviewd.(Translation:Foreign language –> Korean)> Transferred/Under investigation/Resolving Case transferred to supervisor or pertaining agency/investigating case > Replied(Complete) Notify result of investigation. (Korean –> language in which complaint was filed)
report_step banner(mobile) Submit your complaint Register and verify your email address. Submit details of your complaint.> Complaint submitted Submission received and being reviewd.(Translation:Foreign language –> Korean)> Transferred/Under investigation/Resolving Case transferred to supervisor or pertaining agency/investigating case > Replied(Complete) Notify result of investigation. (Korean –> language in which complaint was filed)
1330 TRAVEL HELPLINE more info